They say information is power, so we’re here to listen to your questions regarding our services, and give you all the information you need, for a great customer experience. Here’s a list that we put together with the most frequently asked questions (FAQ) you recently asked.
1. What is a local access number?
First of all, an access number is the number you dial in order to access our service and use the Voice Credit available on your PIN. By dialing the access number you will not be charged for the international call by your provider. Whether a local or toll free, an access number is useful when you want to call and have no Internet connection.
The local access number is in close proximity to you, usually with the same or close prefix as your phone. You can verify with your telephone provider what would the cost be to dial our local access numbers.
2. How can I get Voice Credit?
For those of you who still don’t know this, you can buy Voice Credit by opening an account, selecting the desired amount, and then adding the payment details. You can use any of the major credit/debit cards or PayPal.
Once you have opened an account and purchased one of our calling services, you can make a call from:
- Your regular phone, through our Access Numbers;
- A computer, using Web Call;
- Your smartphone, with our free mobile apps.
3. Where can I find my PIN?
Let’s talk about the PIN. It is a unique 10-digit number you receive when you first buy Voice Credit. This is a permanent PIN number and remains the same when you recharge your account.
You can skip entering your PIN by activating the free PINless Dialing feature in your account. To set up this free feature, just log in to My Account, click on PINless Dialing, add the number you call from (in international format) and click “Add”. Don’t worry, you can store as many numbers as you want for PINless.
4. How can I cancel my monthly plan?
Do you know how our monthly plans work? They’re like a subscription offering you a set of minutes for a great low price. By subscribing to the service, you agree that you will be charged until you decide to cancel the plan. There are no cancellation fees and the plan comes with a lot of free features.
The minutes offered are active for a period of 30 days from the purchase date. You can renew your subscription anytime. In case you do so, any remaining minutes from the old plan will roll over for the next 30 days.
So, if you want to cancel your monthly plan, you can do it in your online account. Just log in with your email and password, click the “Change Plan” button displayed next to the monthly plan, and cancel it. Even though the service is canceled, you can still use the remaining minutes until their expiration date.
5. Can I ask for my money back?
You need to know that we offer a 100% guarantee. However, our products are subject to Terms and Conditions and we will offer a refund only if the service did not work.
