Most popular questions asked by KeepCalling customers
When you start using a new international calling service, you have many questions at first, no matter how simple the service may be. How do I start? What do I need to dial? Where can I call from? Getting to know all the features of a service and all the tips it has to offer takes some time.
Of course, you need to use the service in order to get used to it, but you may also need some guidance at first. Our friendly customer service team are available 24/7 in English and Spanish and can’t wait to hear from you, if they can help you in any way. But we also have a pretty comprehensive help center that you might like to check first. The answer you’re looking for could already be there!
Here are the most popular questions our customers have asked:
How do I call?
Once you have opened an account and purchased one of our calling services, you can make a call from:
- Your regular phone, through our Access Numbers;
- Your computer, using Web Call;
- Your smartphone, with our free mobile apps.
How can I set up Auto Recharge?
To set up this free feature, please log in to your account. Click on Auto Recharge, set its status to “On”, select the amount with which you want your account to be recharged, and click “Save”. Make sure you have a payment method (card or PayPal account) saved in your account.
How can I cancel Auto Recharge?
To cancel Auto Recharge, please log in to your account, click on Auto Recharge, set its status to “Off”, and click “Save”.
How can I set up PINless Dialing?
To set up this free feature, please log in to My Account. Click on PINless Dialing, add the number you call from (in international format) and click “Add”.
How can I cancel my monthly plan?
You can cancel your monthly plan in your online account. Just log in with your email and password, click the “Change Plan” button displayed next to the monthly plan, and cancel it. Even though the service is canceled, you can still use the remaining minutes until their expiration date.
If you have any question in my mind that you couldn’t find on this list, don’t hesitate to visit our help center. You can find dozens more answers there!
